Scenario support

Scenario Help

Need us to adjust a scenario before upload, or running into an issue with the deployment? Describe what you need and we will take care of it for you.

Request scenario help

Tell us which scenario you are working with and what needs to change or what is not working. We will review it and get back to you within one business day.

Name

What we can help with

  • Threshold adjustments - change limits, counts, or tolerances
  • Condition changes - add or remove filter criteria
  • Upload issues - troubleshoot a failed deployment
  • Custom variants - adapt a library scenario to your specific setup

Response time

  • Within 1 business day for adjustment requests
  • Same day for upload errors